Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

The minimum order is 100 boxes per size and design.

Question 2

How do I place an order?

Accepted Answer

Submit your dimensions, material and artwork details through the quote form. Production details and approval steps are confirmed for the specification before you proceed.

Question 3

Can I request a sample before placing an order?

Accepted Answer

Sample availability, format, cost and shipping are confirmed for each packaging brief. Use the request form to share the box style you want to review.

Question 4

How long does the ordering process take?

Accepted Answer

Estimated lead time is 7–8 working days for production and UK delivery after final artwork and specification approval.

Question 5

Can I reorder a previous design?

Accepted Answer

Include your previous order reference so the availability of the approved specification and artwork can be checked.

Question 6

What if I need to change my order?

Accepted Answer

Contact us with the order reference and requested change. Availability and applicable terms are confirmed for your order.

Question 7

Can you help me choose a box style?

Accepted Answer

Share the product dimensions, use and destination. Suitable structures and any available guidance are confirmed for your specification.

Question 8

Can I request a quote for a smaller quantity?

Accepted Answer

The minimum order is 100 boxes per size and design. Include your target quantity in a quote request so the team can confirm what is possible.

Question 9

Is kraft card recyclable?

Accepted Answer

Kraft card is recyclable, and certification documents are available on request. Print, coatings and added components can affect the finished pack's recycling suitability.

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