What is the minimum order quantity (MOQ)?
MOQ is product- and specification-dependent. The product page shows any available catalogue starting point, and the final minimum is confirmed in your quote.
Packaging FAQ & Support
Frequently asked questions
Ordering & Process
How do I place an order?
Click 'Get a Quote', submit your dimensions, material and artwork details. Our team reviews the request and explains the next step. Production starts after the final specifications and proof are approved.
Can I order a sample before placing a bulk order?
Sample availability depends on the format and finish. Request the style or material you want to review and we will confirm availability and any sample or delivery charges.
How long does the ordering process take?
Timing depends on the structure, materials, quantity, artwork approval and destination. We confirm the realistic production and UK delivery window for your specification in the quote.
Can I reorder my previous design easily?
Absolutely. We keep your approved artwork securely on file. Just reference your past order number and we will process the reorder 20% faster.
What if I need to change my order?
Contact the team as soon as possible before production. Any available changes and applicable terms will be confirmed in writing for your specific quote.
Can you help me choose the right box style?
Yes. Share your product dimensions, weight, retail setting, and shipping needs. Our packaging team will recommend the structure, board, insert, and finish that fit your use case.
Do you support small businesses and startups?
Yes. Share your target quantity and packaging brief so we can confirm a suitable specification, guidance and sample route for the project.
Design & Artwork
Can you help with design and artwork?
Share your artwork, dimensions and questions. We will confirm what layout, dieline or print-readiness support is available and whether it carries a charge.
What file formats are accepted?
We accept high-resolution (300 DPI) AI, PSD, PDF, and TIFF files. All artwork must be in CMYK color mode.
Do you provide dieline templates?
Yes. Once you confirm box dimensions, we provide an exact blank dieline template tailored for your packaging.
What is a dieline?
A dieline is a flat 2D blueprint showing all cut, fold, and glue lines to ensure your artwork aligns perfectly on the assembled box.
Will I see a proof before printing?
Always. We provide a digital 3D and 2D proof for your approval before full production begins.
Can you colour match my brand?
We use CMYK printing and can discuss Pantone (PMS) matching when precise brand consistency is important.
Can you work from an existing logo or brand guide?
Yes. Send your logo, colors, fonts, dieline, or brand guide and our designers will prepare artwork that follows your existing identity.
Do you offer design revisions?
Yes. We review the artwork with you and make revisions during the proofing stage before production starts, so the final approved file is clear and production-ready.
Materials & Printing
What materials do you offer?
We provide premium Cardboard, Corrugated, Rigid, and eco-friendly Kraft materials, sourced from top suppliers.
What finishes are available?
Choose from Matte, Gloss, Soft-Touch, Spot UV, Foil Stamping, and Embossing to make your packaging stand out.
Are your materials eco-friendly?
Material and recyclability options depend on the board, structure and finish. Ask us to confirm suitable options for your product specification.
Cardboard vs Corrugated?
Cardboard is often used for retail display; corrugated board adds fluting for shipping strength. The right choice depends on the product, route to customer and specification.
Can you print inside the box?
Yes! Full inside printing or spot interior printing is available to maximize the unboxing experience.
How thick is the cardstock?
We offer 14pt, 18pt, and 24pt standard cardstock, plus heavy-duty corrugated board up to double-wall thickness.
Can you add windows, inserts, or dividers?
Yes. We can add die-cut windows, product inserts, foam, paperboard dividers, trays, and custom-fit compartments depending on the structure.
Are samples made with the final materials?
We explain the sample type before production. Structural and material samples use the selected board whenever possible, while final print and finish samples are confirmed during proofing.
Pricing & Payment
How is pricing calculated?
Pricing is based on dimensions, material, quantity, and print options. Volume discounts apply automatically.
Do you offer volume discounts?
Yes, volume pricing is reviewed around quantity, board, print, structure and delivery requirements.
What payment methods are accepted?
We accept major cards and bank transfer. Terms can be discussed for approved established UK businesses.
Are there setup or plate fees?
Our digital printing process requires zero plate fees! Offset runs may have one-time setup costs.
Do you price match?
Quotes are prepared against the agreed box style, dimensions, material, print, finish, quantity and delivery requirements.
How is shipping priced?
Shipping details are reviewed for the delivery destination and included in the quote. Sample shipping is paid by the customer; bulk-order shipping terms are confirmed with the project specifications.
Can I pay a deposit and the balance later?
Payment timing depends on the order and account review. Ask our team about the available deposit, milestone, or approved business-account options before production.
Will I receive an invoice and order confirmation?
Yes. We provide a written quote first, followed by order confirmation and invoice details once the specifications and payment terms are approved.
Shipping & Delivery
Do you deliver across the UK?
Yes. Delivery details and any destination-specific charges are confirmed in the quote.
What is the typical lead time?
There is no single lead time for every product. Production and UK delivery timing are confirmed after the specification, artwork and destination are reviewed.
Do you ship internationally?
Our focus is UK delivery. International freight may be possible by request and is quoted separately.
What if my order is damaged in transit?
Contact us promptly with your order details and clear photos. Our team will review the issue and explain the next step under the applicable order terms.
Can I track my order?
Ask our team about tracking details for your shipment. Availability and timing depend on the carrier and shipment type.
Can you ship to multiple locations?
Tell us the destinations and quantities in your brief so the delivery route can be reviewed.
How are shipping charges calculated for rush orders?
Delivery and any expedited option are quoted separately after we review the deadline and UK destination.
What information is needed to check delivery timing?
Tell us the quantity, box style, delivery postcode, artwork status, and required arrival date. We will confirm the realistic production and transit window.
Returns & Quality
What is your return policy?
If your custom boxes have manufacturing defects or print errors, we will reprint them or issue a refund.
What happens if dimensions are wrong?
If the final product differs from the approved dieline, we take full responsibility and replace the order.
How do I file a claim?
Use our Returns & Support page to submit details and photos. We typically resolve claims within 3-5 business days.
Can I return boxes if I changed my mind?
Because packaging is custom-manufactured for your brand, we cannot accept returns for non-defective items.
How do you handle color mismatches?
We adhere to strict printing tolerances. If the color severely deviates from the approved proof, we will correct it.
How are quality concerns handled?
Send the order details, approved proof, and photos as soon as possible. Our team will compare the issue with the agreed specification and explain the available resolution.
What should I do when my order arrives?
Inspect the cartons promptly, compare them with the approved proof, and keep photos of the shipment. Contact support quickly if anything looks damaged or incorrect.
How long do I have to report a problem?
Please contact us as soon as possible after delivery, ideally within seven days, with the order number and clear photos so we can investigate and resolve it quickly.